Changing your mind

Cancellation, return & exchange

Three windows, counted automatically. What each one allows, what proof we need, and how the money comes back — the full terms are also summarised in the terms.

Last updated · 4 August 2026

Cancel within

1 hour

of placing the order

Instant and automatic. No reason needed, no approval.

Return within

4 hours

of delivery

Size issue or damage, with photographs. Refunded to your original payment method.

Exchange within

12 hours

of delivery

Same two reasons. Swap for anything of equal or higher value.

01

How the windows work

Counted by the system, not by hand
Each window is timed automatically from the moment of purchase or the moment of delivery, and enforced by the system. A request raised after its window has closed cannot be accepted, so please act promptly.
02

Cancelling an order

Within 1 hour of purchase
You can cancel an order yourself from My Orders up to 1 hour after placing it. No reason is required and no approval is needed.
What happens immediately
The order moves to Cancelled and the reserved stock is released. If payment had gone through, a refund is automatically initiated with Razorpay the instant you cancel — you get an email and a WhatsApp message confirming it, with the expected credit date.
After the hour
The order has already moved into processing and dispatch, and can no longer be cancelled. You can request a return once it has been delivered instead.
03

Returning for a refund

The only two valid reasons
  • The size does not fit, or
  • The item arrived damaged.
Proof
You will need to upload 2–3 clear photographs of the product. Requests without valid proof are rejected — this is what keeps the policy workable for everybody else.
What happens, in order
  1. Raise the request within 4 hours of delivery, with photographs and a clear reason.
  2. Our team reviews it. This is not automatic — a valid reason and proof are required for approval.
  3. Once approved, pickup is scheduled with our courier partner.
  4. The moment pickup is confirmed, the refund is automatically initiated with Razorpay to your original payment method.
  5. You receive “Refund Initiated” and “Refund Processed” notifications by email and WhatsApp, each with the expected credit date.
04

Exchanging for something else

The same two reasons
A size issue or damage, with 2–3 photographs as proof — but instead of a refund, you get a replacement.
You are not limited to the same piece
You can exchange for a different size, a different colour, or an entirely different product.
Equal or higher value
The replacement must cost the same or more than your original item. If it costs more, you pay the difference online through Razorpay to confirm the exchange. You cannot choose a cheaper item in order to be paid the difference — no refund is issued for a price difference on an exchange.
The two legs
Once approved, we arrange pickup of the original item, and your replacement ships after the pickup is verified.
05

How to raise a request

From the order
Go to My Orders → View order and choose Cancel, Return or Exchange. Only the options still inside their window will be shown.
What you will be asked for
The valid reason — size issue or damage — 2–3 photographs, and for an exchange, the replacement product, size and colour.
Following it
Approval, pickup and refund or replacement are all tracked on the order page, and you get email and WhatsApp updates at every step.
06

What is not eligible

Seven exclusions
  • Cancellation requested more than 1 hour after purchase.
  • Return or exchange requested after its window — 4 hours or 12 hours from delivery — has closed.
  • Any reason other than a genuine size issue or damage. A change of mind is not a valid reason.
  • Requests without the required photographs, or with photographs that do not support the stated reason.
  • Items used, washed, or damaged after delivery rather than on arrival.
  • Items marked Non-Returnable on the product page, except where the item received is genuinely damaged.
  • Choosing a cheaper replacement on an exchange in order to be refunded the difference.
07

Who pays the shipping

A genuine fault
For a genuine size issue, damage, or our error, we bear the pickup and the forward shipping cost of the return or replacement.
Before dispatch
A cancellation before dispatch involves no shipping charge at all.
08

Talking to a person

Hours
Monday to Saturday, 9:00 am to 8:00 pm.

If your window has closed and something has genuinely gone wrong with the garment, still call. The windows are how the system works; they are not the whole of how we work.

Speak to us