Changing your mind

Cancellation, return & exchange

Three windows, counted automatically. Full terms in the terms.

Last updated · 3 September 2026

Cancel within

1 hour

of placing the order

Instant and automatic. No reason needed, no approval.

Return within

4 hours

of delivery

Size issue or damage, with photographs. Refunded to your original payment method.

Exchange within

12 hours

of delivery

Same two reasons. Swap for anything of equal or higher value.

01

The two valid reasons

For any return or exchange
  • The size does not fit.
  • The piece arrived damaged.
There is no third
A change of mind is not one. Cancelling inside the first hour needs no reason at all.
Proof
2–3 clear photographs, showing the problem you have stated. Requests without them are refused — that is what keeps the policy workable for everybody else.
02

How the windows work

Counted by the system
Timed automatically from purchase or delivery. A request raised after its window has closed cannot be accepted.
03

Cancelling

Inside the hour
  • Do it yourself from My orders.
  • The order becomes Cancelled and the stock is released at once.
  • If you had paid, Razorpay refunds you automatically — nothing to request.
  • Email and WhatsApp confirm it, with the date the money should land.
After the hour
It has gone into processing and cannot be cancelled. Wait for delivery and raise a return.
04

Returning for a refund

What happens, in order
  1. Raise it within 4 hours of delivery, with your photographs.
  2. We review it. This one is not automatic.
  3. Approved, we schedule a pickup.
  4. Pickup confirmed, Razorpay refunds your original payment method automatically.
  5. Refund Initiated and Refund Processed both reach you, with credit dates.
05

Exchanging

What you may swap to
  • A different size, a different colour, or a different piece entirely.
  • It must cost the same or more.
  • Costs more — pay the difference through Razorpay to confirm it.
  • Costs less — not allowed. No money is refunded on a price difference.
The two legs
Approved, we collect the original. The replacement ships once that pickup is verified.
06

Raising a request

Where
My orders → View order, then Cancel, Return or Exchange. Only the options still inside their window appear.
What to attach
  • Which of the two reasons applies.
  • 2–3 photographs.
  • For an exchange, the replacement piece, size and colour.
Following it
Approval, pickup and refund all show on the order page, and each step reaches you by email and WhatsApp.
07

What we cannot accept

The list
  • Anything raised after its window has closed.
  • A change of mind.
  • Photographs that do not show the problem claimed.
  • Pieces used, washed, or damaged after delivery rather than on arrival.
  • Anything marked Non-Returnable on its product page — unless it arrived damaged.
  • Swapping to a cheaper piece to be paid the difference.
08

Who pays the shipping

We do
For a genuine size issue, damage, or our mistake — both the pickup and sending the replacement.
Nobody does
A cancellation before dispatch carries no shipping charge at all.
09

Talking to a person

Hours
Mon – Fri: 10:00 AM – 8:00 PM · Sat – Sun: 10:00 AM – 9:30 PM

If your window has closed and something has genuinely gone wrong with the garment, still call. The windows are how the system works; they are not the whole of how we work.

Speak to us