Cancellation & Refund Policy
Cancellation & Refund Policy
Last updated: 21 May 2026
You Can Cancel If
- ✓ Order not yet shipped
- ✓ Order placed within 24 hours
- ✓ Item damaged on delivery
- ✓ Wrong item delivered
Cannot Cancel If
- ✗ Order already shipped
- ✗ Item is Non-Returnable
- ✗ Item used or washed
- ✗ Tags or packaging removed
1. Order Cancellation
- You can cancel your order from My Orders page before it is shipped.
- Once the order is shipped (status: "Shipped" or later), it cannot be cancelled online. Please contact us directly.
- Orders can be cancelled within 24 hours of placement for any reason.
- After 24 hours, cancellation is subject to order status.
2. Returns
- We accept returns within 7 days from the date of delivery.
- Items must be unused, unwashed, with all original tags and packaging intact.
- Products clearly marked as "Non-Returnable" on the product page are not eligible for return.
- To initiate a return, go to My Orders → View Order → Request Return and upload a photo of the item.
3. Refund Process
Online Payments (UPI / Card / Net Banking)
- Refund is initiated within 2–3 business days after return approval.
- Amount is credited to the original payment source.
- Bank processing may take an additional 5–7 business days.
- You will receive email + WhatsApp notifications at each step.
Cash on Delivery (COD) Orders
- Refunds for COD orders are processed via bank transfer (NEFT/IMPS).
- You must provide your bank account details when requesting a return.
- Refund is credited within 5–7 business days after return is received and inspected.
4. Damaged or Wrong Items
If you received a damaged or incorrect item:
- Report within 48 hours of delivery with photos.
- Contact us via WhatsApp or email with your order number and photos.
- We will arrange a replacement or full refund at no extra cost.
5. Non-Refundable Cases
- Items that are used, washed, or damaged after delivery
- Items returned without original tags or packaging
- Items marked as Non-Returnable on the product page
- Returns initiated after the 7-day return window
6. Shipping Charges on Returns
- If the return is due to our error (wrong/damaged item) — we bear the return shipping cost.
- If the return is for any other reason — the customer bears the return shipping cost.
7. Contact for Cancellations & Refunds
Ammalu Tex — Customer Support
📧 Email: pnagaraji272@gmail.com
📱 WhatsApp: +91 99941 68839
⏰ Support Hours: Mon–Sat, 9:00 AM – 8:00 PM